Financial Service Professional

7 days ago


Lake Elsinore, California, United States Navy Federal Credit Union Full time

About Navy Federal Credit Union

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Navy Federal Credit Union is the world's largest credit union, serving more than 9 million members in the military community and their families. We are dedicated to providing our members with competitive financial services and products that meet their unique needs.

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Salary: $35,000 - $50,000 per year

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Based on experience and qualifications, this position offers a salary of $35,000 - $50,000 per year, making it an attractive opportunity for those looking to start or advance their careers in finance.

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Job Description

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We are seeking a highly motivated and experienced Member Service Representative to join our team at one of our branch locations. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering questions, and resolving issues related to their accounts and loans.

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Key Responsibilities:

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  • Provide excellent customer service to members through phone, email, and in-person interactions.">
  • Analyze and resolve problems and discrepancies related to member accounts and loans.">
  • Assist members with submitting loan applications and provide guidance on available products and services.">
  • Counsel members on Navy Federal's products and services, including deposit and lending options.">
  • Perform moderately complex platform banking functions under supervision.">
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Requirements

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To be successful in this role, you must have:

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  • A high school diploma or equivalent.">
  • Excellent communication and interpersonal skills.">
  • Ability to work independently and as part of a team.">
  • Basic math skills and ability to accurately handle cash and other negotiable instruments.">
  • Working knowledge of savings and checking products, accounts, and services.">
  • Experience in a call center, retail banking, or financial institution is preferred.">
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Benefits

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We offer a comprehensive benefits package, including:

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  • A competitive salary.">
  • A comprehensive health insurance plan.">
  • Dental and vision insurance.">
  • A 401(k) retirement savings plan.">
  • Tuition reimbursement and professional development opportunities.">
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Location

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This position is located at one of our branches in Lake Elsinore, CA or Corona, CA. Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.



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