Deaf Culture Operations Manager
2 days ago
About the Role:
We are seeking an experienced Deaf Culture Operations Manager to join our team at Purple Communications Inc. This role is ideal for a skilled and passionate professional who can oversee the interpreting operations of our assigned team, ensuring seamless communication between clients and interpreters.
Key Responsibilities:
- Manage interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
- Supervise approximately 35 interpreting staff, providing guidance and support to ensure excellent service delivery.
- Approve scheduling for all interpreters in various operational areas.
- Maintain direct contact with Regional Managers on operations-specific issues and assure the Interpreting Operations Team's mission is realized.
- Partner with departmental teams to accomplish department-wide initiatives and develop strategies for growth and improvement.
Requirements:
- Fluent American Sign Language and spoken English language skills.
- Accurate interpreting skills and thorough knowledge of the NAD-RID Code of Professional Conduct.
- At least three years of supervisory experience in an interpreting-related environment, with coaching and mentoring others.
- Extensive knowledge of the deaf culture and interpreting professions.
- Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
- Strong time management skills, ability to handle multiple competing demands, and effective communication skills.
Salary Information:
The estimated salary range for this position is $70,000-$90,000 per year, based on industry standards and comparable roles within the location. The actual salary will be determined based on factors such as qualifications, experience, and performance.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and supportive work environment.
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