Collections Department Manager
3 days ago
Collections Supervisor is responsible for leading the collections department and overseeing its daily operations. This includes analyzing payment trends, resolving client claims, handling escalated credit decisions, and communicating with internal departments.
Key Responsibilities:
- Analyze payment trends by client or client group and take action when necessary
- Resolve client claims and disputed items
- Handle escalated credit and collections decisions
- Partner with internal departments to support strategic goals
- Communicate with Field Operations and headquarters regarding account and portfolio status
- Manage escalation and exception processes
- Present information and respond to questions from internal business partners and clients
- Provide performance metrics to reflect key measurements
- Minimize losses due to bad debt
- Be actively involved in department continuous improvement projects
Requirements:
- 5 years commercial collections experience or equivalent combination of education and experience
- Effective collections, issue resolution, deduction management, and negotiation skills
- Ability to communicate professionally with all levels of internal and external management
- Ability to work with customers in difficult situations
- Ability to prioritize tasks in a fast-paced environment
- Exemplary oral and written communication skills
- High Proficiency with Microsoft Office products
Benefits:
- Job Type: Full-time
- Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance
- Physical Setting: Office
- Schedule: 8 hour shift, Monday to Friday
- Work Location: One location
Compensation:
$65,000 - $85,000 per year based on experience.
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