Senior IT Director

3 weeks ago


San Francisco, California, United States Discord Full time

Job Summary
Discord is seeking a highly skilled Sr. Director of Workplace IT to lead our exceptional IT team. In this role, you will infuse new strategic insight and advanced technical expertise into our high-performing team, refining our IT operations to ensure seamless collaboration for Discord employees from any location.

Key Responsibilities
• Lead and grow an IT team: Manage a dedicated team of IT professionals to support Discord employees.
• Develop IT strategy: Plan and execute the Workplace IT strategy and create policies to align with evolving business needs.
• Automate and innovate: Identify and implement opportunities for automation in IT support and recommend new technologies.
• Foster cross-departmental relationships: Build key relationships with departments like Engineering, Security, Engineering Infrastructure, Finance, and Procurement.
• Manage IT infrastructure and equipment: Oversee the maintenance and updating of hardware (laptops, networks, A/V systems) and manage IT vendors.
• Ensure IT risk management: Work with IT teams to address risks such as disaster recovery, data loss, and maintain proper access controls.
• Oversee helpdesk and software: Manage the IT helpdesk to ensure high-quality customer service and curate software and licenses.
• Handle budgeting and metrics: Draft the annual IT budget, assist in planning, and maintain metrics for continuous improvement and high user satisfaction.

Requirements
• Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field.
• At least eight years in IT operations and three years in managing IT teams and projects.
• Strong focus on customer service with excellent presentation and training abilities.
• Proficient in computer systems, networks, security, telecommunications, A/V systems, databases, and storage; familiar with Discord's systems (Okta, Oracle, Workday, Zendesk).
• Able to work in a dynamic, startup environment and implement automation in IT support.
• Proven experience setting IT strategy, building complex metrics/analytics, and making data-driven recommendations.
• Skilled in using scripting languages like Python, Bash, and PowerShell for automation.
• Effective in managing tasks and projects, coordinating with multiple stakeholders, and leading IT operations with a team-oriented approach.

Why Discord?
Discord is a platform that enables people to create spaces for belonging and connection. We're looking for a Sr. Director of Workplace IT to help us refine our IT operations and ensure seamless collaboration for our employees.



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