Pet Training Specialist

1 week ago

Roxboro, North Carolina, United States Tractor Supply Full time
Job Summary

This position is responsible for leading our Obedience Training Programs at Tractor Supply Company. The successful candidate will have the ability to teach basic obedience commands in a class environment, working with both customers and their pets.

Key Responsibilities
  • Maintain regular and predictable attendance.
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
  • Take the initiative to support selling initiatives, including thanking customers, engaging with customers and/or pets, advising products or services, and making it memorable.
  • Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
  • Answer phone calls and schedule obedience classes, being present in the store and available to discuss our obedience program to all customers.
  • Advise obedience customers in the purchase of products necessary to attend obedience classes and at-home positive reinforcement training.
  • Follow the Tractor Supply Company obedience training procedures as outlined in the Obedience training documents and videos.
  • Train the customer and their dogs with patience, consistency, and sensitivity to the customers' needs and the role they play in training their dog.
  • Adhere to customer-specific needs and desires in training their dog.
  • Talk to dogs or use other non-physical techniques to keep the dog calm and in the trainer and customer's control.
  • Report all accidents and injuries to the Store Manager promptly.
  • Properly and completely fill out required obedience training forms as applies to the program.
  • Observe all safety rules and procedures and adhere to safety standards.
  • Adhere to cleanliness standards, including sweeping, vacuuming, and cleaning of the areas the customers and their pets are trained.
Requirements
  • 1+ years of experience required.
  • High School Diploma is preferred.
  • Any suitable combination of education and experience will be considered.
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
  • Strong communication and problem-solving skills.
  • Basic computer skills.
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
  • Display compassion with animals and treat them accordingly.
  • Exhibit attention to detail.
Working Conditions

The working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

Physical Requirements

This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Ability to read, write, and count accurately to complete all documentation. Ability to operate all equipment related to their job duties efficiently, safely, properly, and accurately; and to provide the highest level of customer service.

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