Front Desk Receptionist

4 weeks ago


New Rochelle, New York, United States SightMD Full time
Job Summary:

As a Front Desk Receptionist at SightMD, you will play a vital role in the daily flow of patient intake and customer service. You will be the first point of contact for our patients, greeting them, collecting demographics, answering questions, scheduling appointments, and verifying insurance information. You will also oversee and execute everyday administrative tasks to ensure the medical office runs efficiently.

Key Responsibilities:

Answer phone calls, emails, and in-person inquiries
Communicate with patients to schedule appointments
Gather and track medical information from patients
Organize and input data into electronic health records
Inquire and process patients' health insurance
Support office with administrative and secretarial tasks
Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
Understand and maintain HIPAA regulations
Obtain prior authorization for any patients having in-office procedures
Ensure the reception area is well maintained

Requirements:

High School diploma or equivalent required
Excellent written, verbal, and listening skills
Strong interpersonal, time management, and organizational skills
Ability to work a flexible schedule, including weekends
Above average customer service skills and the ability to remain calm in stressful situations
Bilingual - Spanish

Benefits:

We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:

Medical/Dental/Vision Insurance
Prescription Drug Coverage
Company Paid Term Life Insurance & Long-Term Disability
Supplemental Insurance Benefits
Employee Assistance Program (EAP)
Retirement Plan - 401(k)
Paid Time Off (PTO)
Paid Holidays
Career Development Programs

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

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