Floor & Decor Pro Services Specialist
4 weeks ago
Floor & Decor is seeking a highly motivated Pro Services Specialist to join our team. As a Pro Services Specialist, you will be responsible for building relationships with our professional clients, understanding their needs, and providing exceptional customer service.
Key Responsibilities:
- Develop and maintain relationships with Pro customers to understand their business needs and provide tailored solutions.
- Collaborate with the Installation Materials and Design Services departments to build the sales organization and serve Pro customers.
- Execute the Pro Services Blueprint to create a world-class experience for Pro customers.
- Support the Pro desk in-store, including phone calls, order management, and customer support.
- Train and support the Store Team on how to use our selling process and maintain extensive knowledge about Floor & Decor products.
Requirements:
- High School diploma or equivalent; Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce/CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade area is a plus.
Benefits:
- Bonus opportunities at every level.
- Career advancement opportunities.
- Relocation opportunities across the country.
- 401k with discretionary company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- A personal holiday and Volunteer Time Off program.
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity:
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
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