Leasing Consultant
3 weeks ago
Job Title: Leasing Consultant
Job Summary: We are seeking a highly motivated and customer-focused Leasing Consultant to join our team at Valiant Residential. As a Leasing Consultant, you will be responsible for duties related to leasing, retention, and occupancy for our community. Your primary goal will be to create a lasting impression on visitors, prospects, and residents through exceptional customer service.
Responsibilities:
- Greet prospects and qualify them by covering all necessary criteria, including asking questions and utilizing completed guest cards.
- Prepare move-in packages and lease paperwork.
- Record all telephone and in-person visits on appropriate reports and file guest cards according to established procedures.
- Inspect models and available market-ready units, communicating related service needs to the Community Manager.
- Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
- Update the availability report and process applications for approval, including credit checks and rental history.
- Assist in monitoring renewals, distributing and following up on renewal notices.
- Monitor advertising effectiveness and gather information about market competition in the area.
- Professionally represent the company at all times.
- Accept rental payments and give them immediately to the Assistant Community Manager.
- Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time.
- Review with the Community Manager before obtaining signatures.
- Assist the management team with other various tasks as required.
- Consistently implement policies of the community.
Requirements:
- Experience in working with the public and/or sales.
- Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
- Demonstrate an ability to support and contribute to the community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years experience in previous relevant customer service.
- Neat, clean, and professional throughout the workday and/or whenever present in the community.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Education: High School Diploma or Equivalent
Physical Requirements:
- Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
- Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
- Must have the ability to climb stairs to show properties to prospective tenants.
- Must be able to lift up to 30 lbs. as needed.
Benefits:
- 3 Medical Plans to choose from (1 plan is free to team members)
- Dental
- Vision
- Life Insurance (free to team members)
- Voluntary Life Insurance and Ancillary plans for purchase
- 401k plan with Company match
Time Off:
- PTO (personal time off)
- Sick Time
- Floating Holidays (2 per year)
- Your Birthday off with pay
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