Leasing Consultant

3 weeks ago


San Antonio, Texas, United States Valiant Enterprises LLC Full time

Job Title: Leasing Consultant

Job Summary: We are seeking a highly motivated and customer-focused Leasing Consultant to join our team at Valiant Residential. As a Leasing Consultant, you will be responsible for duties related to leasing, retention, and occupancy for our community. Your primary goal will be to create a lasting impression on visitors, prospects, and residents through exceptional customer service.

Responsibilities:

  • Greet prospects and qualify them by covering all necessary criteria, including asking questions and utilizing completed guest cards.
  • Prepare move-in packages and lease paperwork.
  • Record all telephone and in-person visits on appropriate reports and file guest cards according to established procedures.
  • Inspect models and available market-ready units, communicating related service needs to the Community Manager.
  • Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
  • Update the availability report and process applications for approval, including credit checks and rental history.
  • Assist in monitoring renewals, distributing and following up on renewal notices.
  • Monitor advertising effectiveness and gather information about market competition in the area.
  • Professionally represent the company at all times.
  • Accept rental payments and give them immediately to the Assistant Community Manager.
  • Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time.
  • Review with the Community Manager before obtaining signatures.
  • Assist the management team with other various tasks as required.
  • Consistently implement policies of the community.

Requirements:

  • Experience in working with the public and/or sales.
  • Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
  • Demonstrate an ability to support and contribute to the community team.
  • Demonstrate strong oral and written communication skills.
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Participate in training to comply with new or existing laws.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Two (2) years experience in previous relevant customer service.
  • Neat, clean, and professional throughout the workday and/or whenever present in the community.
  • Comply with expectations as demonstrated in the employee handbook.
  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Education: High School Diploma or Equivalent

Physical Requirements:

  • Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
  • Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
  • Must have the ability to climb stairs to show properties to prospective tenants.
  • Must be able to lift up to 30 lbs. as needed.

Benefits:

  • 3 Medical Plans to choose from (1 plan is free to team members)
  • Dental
  • Vision
  • Life Insurance (free to team members)
  • Voluntary Life Insurance and Ancillary plans for purchase
  • 401k plan with Company match

Time Off:

  • PTO (personal time off)
  • Sick Time
  • Floating Holidays (2 per year)
  • Your Birthday off with pay

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