Regional Financial Service Associate

4 weeks ago


Lewiston, Maine, United States Five County Credit Union Full time
Job Summary

We are seeking a highly motivated and detail-oriented Regional Financial Service Associate to join our team at Five County Credit Union. As a Regional Financial Service Associate, you will be responsible for providing exceptional member service, processing transactions, and promoting financial products and services to meet the needs of our members.

Key Responsibilities
  1. Provide exceptional member service, responding to member inquiries and resolving issues in a timely and professional manner.
  2. Process transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and ensuring compliance with credit union policies and regulations.
  3. Promote financial products and services to members, identifying opportunities to cross-sell and upsell products that meet their needs.
  4. Assist members with account openings, closings, and changes, ensuring accurate and timely completion of transactions.
  5. Work collaboratively with other team members to achieve departmental and credit union goals, maintaining a positive and professional attitude in a fast-paced environment.

Requirements
  1. High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  2. 1-2 years of experience in a financial services or customer service role, preferably in a credit union or banking environment.
  3. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  4. Strong analytical and problem-solving skills, with the ability to maintain accurate records and ensure compliance with credit union policies and regulations.
  5. Ability to work in a team environment, with a positive and professional attitude in a fast-paced environment.

What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for professional growth and development, including training and education programs to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional member service.
  • The chance to make a real difference in the lives of our members, helping them achieve their financial goals and improve their overall well-being.


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