Customer Service Representative
1 week ago
Fuss Free AC is a reputable family company committed to providing exceptional customer service.
Job OverviewWe are seeking a highly skilled Customer Service Representative/Dispatcher to join our team. As a key member of our staff, you will be responsible for handling customer inquiries, dispatching calls, and maintaining excellent relationships with clients and vendors.
Key Responsibilities- Provide prompt and courteous service to both internal and external customers, clients, and vendors.
- Answer front desk phone calls and dispatch calls for plumbing, electrical, HVAC, and general construction services.
- Communicate with technicians and other departments via email, text message, and phone.
- Coordinate with colleagues, clients, vendors, and sub-contractors as necessary.
To succeed in this role, you should have:
- Previous experience in customer relations, preferably in the plumbing, electrical, and HVAC industries.
- Receptionist and dispatching experience.
- Excellent communication and organizational skills.
- Ability to work well in a fast-paced environment.
- Proficiency in computer programs, including Office applications.
We offer:
- A competitive hourly rate of $16.00-$19.00 per hour based on experience.
- A 25-hour workweek, Monday through Friday, full-time schedule.
The ideal candidate should have:
- A college degree or 2+ years of customer service experience.
- Type a minimum of 80 WPM (Preferred)
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