Sales Team Lead

4 days ago


Appleton, Wisconsin, United States TN Holdings LLC Full time
Job Overview

The Sales Team Lead at Great American Cookies plays a vital role in ensuring seamless operations and exceptional customer experiences during their assigned shift. This includes providing top-notch customer service, managing inventory and product offerings, scheduling and staffing, as well as cash handling.

This position requires a flexible schedule, including daytime, nighttime, and weekend hours, with availability determined by the employee.

Our team's success is rooted in our commitment to delivering excellent service, quality products, and teamwork. As a Sales Team Lead, you will be expected to support your colleagues, maintain a positive attitude, and contribute to a strong team dynamic.

Key Responsibilities
  • Lead by example, demonstrating a strong work ethic and a positive attitude.
  • Provide exceptional customer service, ensuring a memorable experience for every visitor.
  • Balance cash drawers and perform cashier duties as necessary.
  • Assist in developing other team members and fostering a collaborative environment.
  • Ensure compliance with all policies and procedures.
  • Address problems and concerns efficiently.
  • Cover shifts and assist with scheduling as needed.
  • Collaborate with other Leads to ensure smooth transactions and effective communication between shifts.
  • Participate in cookie decorating training.
Qualifications and Requirements
  • A High School Diploma or equivalent is required.
  • Previous customer service experience is preferred but not mandatory.
Compensation and Benefits

$9.50 - $14.00 per hour

About Great American Cookies

Great American Cookies was founded on the strength of a generations-old family recipe, setting the standard for gourmet Cookie sales in shopping centers nationwide. Our first store opened in 1977 in Atlanta, and we've been proudly offering freshly baked Cookies, Brownies, and Cookie Cakes ever since.



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