Valet Team Leader

1 week ago


Grand Rapids, Michigan, United States Ellis Parking Full time
Job Summary:

The Valet Team Leader plays a vital role in the success of Ellis Parking Company, overseeing a team of valets and ensuring exceptional customer service.

Schedule: 5am-1pm, Monday to Friday, with rotating weekend coverage every fifth week.

Main Responsibilities:
  • Supervise and train valet attendants to meet high standards of customer service and safety.
  • Monitor operations, enforcing company procedures and protocols.
  • Communicate effectively with the Operations Manager, addressing any issues or concerns.
  • Resolve customer complaints efficiently, escalating matters when necessary.
  • Review and evaluate team performance, providing recommendations for improvement.
Requirements:
  • High school diploma or equivalent
  • At least two years of leadership experience, preferably in hospitality
  • Demonstrated ability to lead and supervise teams of five or more
  • Excellent customer service skills and the ability to handle difficult situations
  • Strong communication, organizational, and interpersonal skills
  • Valid driver's license and successful background check
  • No more than two points on their driving record
  • Must pass a pre-employment mouth swab screening
Compensation and Benefits:
  • Estimated Annual Salary: $45,000 - $60,000
  • Healthcare, dental, vision, and life insurance after 60 days of employment
  • Paid Time Off after 90 days
  • 401K plan after six months of employment

This job description is not exhaustive. The Valet Team Leader may be required to perform other duties as assigned by the Operations Manager.


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