Valet Team Leader
1 week ago
The Valet Team Leader plays a vital role in the success of Ellis Parking Company, overseeing a team of valets and ensuring exceptional customer service.
Schedule: 5am-1pm, Monday to Friday, with rotating weekend coverage every fifth week.
Main Responsibilities:- Supervise and train valet attendants to meet high standards of customer service and safety.
- Monitor operations, enforcing company procedures and protocols.
- Communicate effectively with the Operations Manager, addressing any issues or concerns.
- Resolve customer complaints efficiently, escalating matters when necessary.
- Review and evaluate team performance, providing recommendations for improvement.
- High school diploma or equivalent
- At least two years of leadership experience, preferably in hospitality
- Demonstrated ability to lead and supervise teams of five or more
- Excellent customer service skills and the ability to handle difficult situations
- Strong communication, organizational, and interpersonal skills
- Valid driver's license and successful background check
- No more than two points on their driving record
- Must pass a pre-employment mouth swab screening
- Estimated Annual Salary: $45,000 - $60,000
- Healthcare, dental, vision, and life insurance after 60 days of employment
- Paid Time Off after 90 days
- 401K plan after six months of employment
This job description is not exhaustive. The Valet Team Leader may be required to perform other duties as assigned by the Operations Manager.
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