Service Operations Manager

4 weeks ago


Virginia Beach, Virginia, United States Frontall USA LLC Full time
Job Description

We are seeking a highly skilled Service Manager to oversee and manage all aspects of our service department operations. This individual will be responsible for ensuring efficient workflow, high-quality customer service, and profitable performance.

Key Responsibilities:
  • Lead and direct a team of service advisors and technicians to ensure high-quality repairs and efficient workflow.
  • Develop and maintain strong relationships with customers through timely and efficient service, as well as consistent communication regarding repair progress.
  • Conduct regular spot checks to ensure timely repairs and quality workmanship.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Stay up-to-date on all OEM policies and warranty procedures to ensure compliance.
  • Monitor and report on performance metrics, including revenue, profitability, and efficiency.
  • Maintain a safe and clean work environment.
Requirements:
  • Minimum of 5 years technical experience in the medium/heavy duty truck industry.
  • Valid Class B CDL with air brake.
  • CDK, CDK Sales Overdrive, and Microsoft Office Suite experience preferred.
  • Strong communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to change readily.
  • Superior problem-solving skills and good organizational skills.


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