Restoration Crew Lead

4 weeks ago


Cleveland, Ohio, United States SERVPRO of East Mahoning County Full time
Job Summary

As the front-line representative of SERVPRO of East Mahoning County, the Restoration Crew Chief plays a crucial role in demonstrating the company's commitment to customers and clients. The ideal candidate will have a solid understanding of restoration processes and be able to manage teams effectively to ensure quality service delivery.

Key Responsibilities

• Coordinate and perform production processes as scheduled to ensure quality control

• Manage customer and client experience, tracking satisfaction through online reviews

• Communicate clear expectations to restoration technicians and supervise their activities

• Document detailed and accurate job files to support services provided

• Manage labor and consumable item usage on assigned projects

• Communicate with restoration project managers and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety

• Manage assets by protecting and using equipment and materials properly

• Coach and train restoration technicians

Requirements

• Valid driver's license

• High school diploma/GED (preferred)

• At least 1 year of experience in cleaning, restoration, or construction

• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)

• Ability to repetitively push/pull/lift/carry objects

• Ability to work with/around cleaning agents

About SERVPRO of East Mahoning County

Each SERVPRO Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor).



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