Operations Manager, Fulfillment Operations

1 week ago


Bethlehem, Pennsylvania, United States ShipBob Inc Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager, Fulfillment Operations to join our leadership team at ShipBob Inc. As a key member of our team, you will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction, and proper departmental operation.

Key Responsibilities
  • Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
  • Ensure that we meet and exceed our merchant's expectations.
  • Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts for your facility.
  • Use data-driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
  • Hire, train, coach, and motivate team members in your facility; you will be responsible for setting the team's goals and managing them.
  • Establish, follow, and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
  • Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
  • Comply with all food safety and compliance policies and regulations.
Requirements
  • 4+ years of leadership experience.
  • Degree in Business, Operations, Supply Chain, General Management, or a related field, preferred.
  • Established track record of taking ownership and delivering results.
  • Understanding of Lean and Six Sigma.
What We Offer
  • Competitive salary range of $61,009 - $99,619.
  • Performance bonus.
  • Comprehensive benefits package.
  • Referral bonus program.
  • Fun and dynamic work environment.


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