Part-Time IT Support Specialist
3 weeks ago
Job Summary:
Penn State University Talent Acquisition is seeking a Part-Time IT Support Specialist to provide technical support to faculty, students, and staff. The successful candidate will diagnose and resolve user issues in a timely manner and serve as a technology department point of contact for campus technical needs.
Key Responsibilities:
- Provide professional, first-tier customer service and technical support to users for hardware and software, audio/visual, and other campus technology.
- Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
- Initialize, maintain, and troubleshoot applications, mobile devices, workstations, and servers.
- Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
- Initiate, track, and resolve support incidents and provide updates to management.
- Assist in tracking and maintaining hardware inventory.
- Take ownership of, manage, or collaborate on various IT department projects throughout the year.
- Work with and act as a team lead to student help desk employees.
- Stay up to date with new technology and software.
- Maintain flexibility to cover shifts when other staff members may not be able to be in the office.
Requirements:
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms.
We value inclusion as a core strength and an essential element of our public service mission.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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