System Engineer
3 weeks ago
Job Description:
We are seeking a highly skilled System Engineer to join our team at Stratum Networks, Inc. in the Annapolis Junction, MD area.
The ideal candidate will have a strong background in systems engineering and experience working with Department of Defense and Intelligence Community clients.
Responsibilities:
- Assist help desk operations at the shift or small help desk level.
- Train, coach, and mentor employees on how to deliver excellent customer service and achieve Service Level Agreements.
- Maintain and enhance customer services by organizing and evaluating service and delivery systems, and procedures.
- Work with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
- Analyze help desk activities and develop tools and process improvements to optimize service.
- Assist staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
Requirements:
- Bachelor's degree with 10 years of experience or HS/GED with 15 years of experience in systems engineering.
- Customer service skills.
- Experience with ServiceNow Ticketing System.
- Appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.
Benefits:
- Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.
- Eligible for health care (single and family) immediately.
- 401(k) plan with employer match available.
About Stratum Networks, Inc.:
Stratum Networks, Inc. is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment, and training solutions.
We create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
Our certified and highly experienced network, software development, IT support, and security professionals provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.
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