Strategic Loyalty Manager
7 days ago
DISH, a leading provider of satellite television and internet services, is seeking an experienced Strategic Loyalty Manager to join our team. In this role, you will be responsible for driving initiatives that mitigate churn and maximize customer profitability.
Key Responsibilities
- Lead a team of analysts to uncover new opportunities and develop strategies to optimize customer loyalty.
- Coach your team through critical thinking scenarios, data analysis, and strategic recommendations.
- Develop AI/ML initiatives to generate churn mitigation with new and creative approaches.
- Support team project management including opportunity identification, recommendation, implementation, and refinement.
- Cross-department partnerships to inform and implement retention solutions.
- Effectively communicate complex storylines and data-driven recommendations up to the SVP and President levels.
Requirements
- Bachelor's degree in a field that demonstrates logical thinking.
- 2+ years of experience managing or leading an analytic-based team.
- 4+ years of experience in data-driven analytics or strategy roles.
- Master's Degree in a relevant field a plus.
Compensation
Salary range: $83,950.00/Year - $119,900.00/Year. Benefits include health perks, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.
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