Customer Service Associate

1 week ago


Louisville, Kentucky, United States RemX Full time
Job Opportunity

We are seeking a highly skilled Re-Enrollment Advocate to join our team at RemX. As a key member of our staff, you will be responsible for handling inbound and outbound calls related to patient care.

About the Role

This is a seasonal contract position with the opportunity to convert to permanent employment. The successful candidate will have excellent communication skills, a high level of technical proficiency, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Handle approximately 70-90 inbound calls daily, providing exceptional customer service and ensuring that patients receive timely and effective support.
  • Place outbound calls as needed to validate information with healthcare providers and insurance companies.
  • Update system records with accurate and detailed notes while on calls.
Requirements
  • A minimum of a high school diploma or equivalent.
  • At least six months of experience working in a high-volume call center environment.
  • Demonstrated technical skills and the ability to multitask while using multiple screens.
  • A stable employment history with no unreasonable gaps.
  • The ability to work onsite reliably, 100% of the time.
Compensation

The salary for this position is $17.00 per hour, with opportunities for advancement and professional growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.


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