Digital Banking Experience Lead
7 days ago
Serigor Inc. is seeking a highly skilled Digital Banking Experience Lead to join our team.
About the Role:The primary responsibility of this role is to lead the development and evolution of member-centric digital experiences across our digital banking properties.
This includes collaborating closely with the Consumer Banking Product team, User Interface Design, Technology, Marketing, Finance, Legal, Risk and Compliance/BSA/AML partners to ensure delivery of a competitive and differentiated digital member experience.
Main Responsibilities:- Collaborate with cross-functional teams to create and manage digital banking experience roadmaps and strategy.
- Define and develop requirements for digital banking product experiences.
- Create prototypes, user-interface mock-ups, product flows, personas and use cases, and requirements for any given product or feature development effort.
- Deliver customer value iteratively, managing products through various launch phases, and follow-on releases, by owning the backlog of enhancements, and determining the right feature to deploy at the right time - based on need, feasibility, budget, capacity, and Digital Member Experience Roadmap.
- Continuously measure the success of the Digital Banking products through member satisfaction, delivery quality, and speed-to-market, and competitive position.
- Anticipate issues with digital capabilities and experiences, solve problems proactively through communication and regular expectation-setting.
- Bachelor's degree in business, information systems or related field or equivalent education, training and experience.
- Minimum of five (5) years of experience as a software development product manager or equivalent experience successfully shipping or deploying consumer-facing digital experiences.
- Minimum of ten (10) years of product management experience.
- Significant experience with mobile technologies, but not just as a technologist.
- Track record of shipping (success and failures, alike) -- and have a history of driving customer and business impact.
- Experience developing software or products designed for a digitally savvy consumer—a deep understanding of banking products and banking customer interactions.
- Knowledge of digital banking trends, partner ecosystems, and competitive strategies.
- Demonstrate a strong understanding of the consumer banking landscape and products (Deposits/Loans/Cards/Money-Movement).
- Be comfortable with digital strategy, portfolio prioritization, go-to-market, tracking KPIs.
We offer a competitive salary range of $120,000-$180,000 per year, depending on experience, plus additional benefits.
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