Member Experience Ambassador

4 days ago


Wexford, Pennsylvania, United States Goldfish Swim School - Wexford Full time

Company Overview

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Goldfish Swim School - Wexford is a community-driven organization dedicated to providing top-notch swim lessons and creating a fun, tropical environment for families. Our core values of integrity, compassion, and trust guide everything we do, from our commitment to treating all people with respect to our dedication to building a diverse team.


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Salary

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We offer competitive pay ranging from $17 to $19 per hour, with opportunities for bonuses based on sales, retention, and membership goals. With 5-8 hour shifts that are the same days and times each week, you'll have a predictable schedule and plenty of time to focus on your responsibilities.


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Job Description

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As a Member Experience Representative at Goldfish Swim School - Wexford, you will be responsible for managing front desk tasks, speaking with children and families, and maintaining a school that's set up for success at every lesson. You'll use phone, email, text, Salesforce, and in-person communication to introduce families to our program and guide new families through their first days at Goldfish. Your skills, knowledge, and fin-tastic personality are essential to your community and the families we serve.


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Key Responsibilities:

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  • Manage front desk tasks, including scheduling, answering phones, and responding to emails and texts.">
  • Speak with children and families, answering questions about our curriculum and student level placement, reviewing schedule openings, and walking new families through the first-day process.">
  • Use sales experience to reach new membership and retention goals by communicating over the phone and in person and following up on leads or previous conversations.">
  • Maintain accurate records of all conversations in the computer system or CRM.">
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Required Skills and Qualifications:

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To succeed in this role, you'll need:

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  • Able to swim and pass a basic swim test (50 yards).">
  • Ability to work the same scheduled days every week, including one weekday evening and one weekend day per workweek.">
  • Sales, retention, or membership experience, with a strong presence both answering phones and in person.">
  • Experience working with Salesforce or similar CRM and computer skills, including Google Suite.">
  • Dedication to ensuring both customer success and the success of your school.">
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Benefits:

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We offer a range of benefits, including:

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  • Competitive pay and bonus opportunities.">
  • Predictable schedule with 5-8 hour shifts.">
  • Thorough, paid training, both online and in-person.">
  • A fun and tropical environment that's open all year round.">
  • Recognition and rewards for your hard work.">
  • Free E&A ILTP certification.">
  • Support from your leaders and team members.">
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Others:

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We're committed to building a diverse team that reflects the communities we serve. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to apply.



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