Towing Operations Specialist

7 days ago


Council Bluffs, Iowa, United States Arrow Towing Company Full time
About Arrow Towing Company

Established in the United States, Arrow Towing has grown to become one of the largest towing companies with multiple locations in Council Bluffs, Iowa and Omaha, Nebraska. Our company specializes in Heavy Duty and Industrial markets, as well as day-to-day light duty towing, serving corporate, public, and private clients.

We are a financially strong company owning all our properties, trucks, and equipment, which enables us to provide efficient service to our clients coast-to-coast. Our main goal is to meet the client's needs promptly and effectively.

Compensation Package

The estimated hourly wage for this position can be negotiable based on experience, but it typically ranges from $18 to $25 per hour.

Job Responsibilities
  • Assume a professional demeanor when answering incoming calls and gather thorough information to enter into our dispatching software accurately.
  • Upsell our services by providing pricing information and relaying response times appropriately.
  • Routinely log calls to drivers to ensure timely invoicing and payment for services rendered.
  • Effectively follow up on unpaid services to collect payments.
  • Help walk-in customers with impound vehicle releases.
  • Juggle shifting priorities in a fast-paced environment calmly.
Required Skills and Qualifications
  • A high school diploma or equivalent is required for this position.
  • Prior experience in transportation, trucking, or a related service industry is preferred.
  • Experience with scheduling, dispatching, or formerly working as a driver is beneficial.
  • Proficiency in communicating professionally in a heavy phone environment is crucial.
  • Strong knowledge of the geographic area around Omaha and Council Bluffs is essential.
  • Demonstrated common sense, practical problem-solving skills, and conflict management abilities are necessary.
  • Excellent organizational skills, attention to detail, and computer proficiency are also required.
Benefits and Perks
  • Our company provides health insurance, dental insurance, vision insurance, 401(k), and paid time off benefits.

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