Customer Service Analyst
4 weeks ago
The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Key Responsibilities- Provide operational support across functions, including administering defined procedures, performing analysis, and preparing reports.
- Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products.
- Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures.
- Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients.
- Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs.
- Provide assistance/mentoring to junior analysts.
- Perform regulatory, audit, and control assessments as well as feasibility analyses for process changes, as needed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
- 2-5 years of relevant cash management and financial services experience preferred.
- Consistently demonstrate clear and concise written and verbal communication.
- Proven analytical and critical thinking skills.
- Demonstrated ability to build and cultivate partnerships across business regions.
- Proven project management and leadership skills.
- Education: Bachelor's degree/University degree or equivalent experience.
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Data Analyst
4 weeks ago
Jersey City, New Jersey, United States Resource Informatics Group Full timeData AnalystAt Resource Informatics Group, we are seeking a skilled Data Analyst to join our team. As a Data Analyst, you will be responsible for providing weekly, monthly, and annual reports for supply chain, trial balance, and balance sheet. You will also use Machine Learning in Python code within Power Platform to bring cross-sell analytics and customer...
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Compensation Analyst
4 weeks ago
Jersey City, New Jersey, United States Executive Human Resource Service Full timeAbout the JobExecutive Human Resource Service is seeking a highly motivated and experienced Compensation Analyst to join our team. As a Compensation Analyst, you will be responsible for researching and analyzing compensation and benefits programs, developing compensation structures and strategies, and ensuring fair, competitive, and equitable pay...
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Data Analyst
4 weeks ago
Jersey City, New Jersey, United States Insurance Services Office Full timeInsurance Services Office, Inc. is seeking a highly skilled Data Analyst to join their team in Jersey City, NJ.Key Responsibilities:Link data and information together in new innovative ways to construct client-focused products (dashboards) leading to actionable intelligence for business and government decision makers.Execute data analysis from project and...
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Jersey City, New Jersey, United States MUFG Full timeJob SummaryAt MUFG, we're seeking a highly skilled and experienced professional to join our Enterprise Data Products Portfolio Management team in Technology. As a Vice President, Lead Data Analyst and Portfolio Manager for Customer & Compliance, you will play a critical role in supporting our data strategy and delivering critical business outcomes.Key...
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Business Systems Analyst
4 weeks ago
Jersey City, New Jersey, United States Hudson Data Full timeJob Title: Business AnalystLocation: Atlanta, GA ( Hybrid )Duration: Long Term40HRS jobJob Description:The Hudson Data Office of Information Technology is seeking a qualified Business Analyst to join our $TARS Applications Team in Atlanta, Georgia. The Business Analyst will support the $TARS Application and be responsible for interfacing with the Office of...
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Business Analyst
4 weeks ago
Jersey City, New Jersey, United States Innova Solutions Full timeJob SummaryInnova Solutions is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for performing different levels of problem resolution and data analysis for all aspects of estate operations. Your primary goal will be to deliver objective analysis of error trends and opportunities, identify root causes,...
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Senior Business Systems Analyst
4 weeks ago
Jersey City, New Jersey, United States Syntricate Technologies Full timeJob DescriptionThe Senior Business Systems Analyst will be responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the development team.The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...
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Business Systems Analyst
4 weeks ago
Jersey City, New Jersey, United States TransCore Full timeJob Summary:The Business Analyst II role at TransCore involves gathering and documenting business requirements for products and project enhancements. This individual will deliver those business requirements to the Development team and collaborate to ensure that the functional specifications match the business requirements. With direction from the product...
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Portfolio Analyst
1 month ago
Jersey City, New Jersey, United States Lord Abbett Full timeAbout Lord AbbettLord Abbett is a leading global independent, privately held investment management company. We are active managers and invest where we believe we have a repeatable edge and can deliver alpha for our clients.Job OverviewWe are seeking a Portfolio Analyst to join our Portfolio Analytics team within Investments Data Driven Insights. In this...
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Business Systems Analyst for Payments Domain
4 weeks ago
Jersey City, New Jersey, United States Purple Drive Full timeJob Description:Role Summary:Purple Drive is seeking a highly skilled Business Analyst to join our team in the Payments Domain. As a Business Analyst, you will be responsible for providing expertise in Banking and Payments domain, supporting project teams, and acting as a liaison with internal and external partners.Key Responsibilities:Expertise in Banking...
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Compliance and Product Services Analyst
4 weeks ago
Jersey City, New Jersey, United States Underwriting Solutions Full timeJob OverviewWe are seeking a highly skilled Compliance and Product Services Analyst to join our Underwriting Solutions team. As a key member of our team, you will play a critical role in the development of new and revised insurance programs, ensuring they meet the changing business environment for various lines of business.Key ResponsibilitiesDevelop and...
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Business Analyst
4 weeks ago
Jersey City, New Jersey, United States Innova Solutions Full timeJob DescriptionWe are seeking a highly skilled Business Analyst to join our team at Innova Solutions. As a Business Analyst, you will be responsible for performing different levels of problem resolution and data analysis for all aspects of estate operations.Key Responsibilities:Review and validate documentation associated with probate and beneficiary asset...
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Oracle Technical Analyst I
4 weeks ago
Jersey City, New Jersey, United States AtlantiCare Full timePOSITION SUMMARYThe Clinical Software Integration Specialist, under Management supervision and guidance, is responsible for following prescribed methods for the integration, implementation, and management of departmental specific clinical and business software applications, the specific hardware devices utilized for these applications by those departments,...
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Senior Business Analyst Lead
4 weeks ago
Jersey City, New Jersey, United States American International Group Full timeJob SummaryAmerican International Group, Inc. (AIG) is a leading global insurance organization seeking a highly skilled Senior Business Analyst Lead to join our team. As a key member of our organization, you will be responsible for leading a team of Business Analysts to produce business/system process flows and define low-level requirements for new or...
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Data Analyst
4 weeks ago
Jersey City, New Jersey, United States Tekfortune Inc Full timeTekfortune Inc is a leading consulting firm that specializes in providing top-notch staffing services to global organizations across various industries.In today's fast-paced business landscape, data-driven decision-making is crucial for success. As a Data Analyst at Tekfortune Inc, you will play a vital role in collecting, processing, and analyzing data to...
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Data Analyst
1 week ago
Jersey City, New Jersey, United States Resource Informatics Group Full timeAbout the RoleAs a Data Analyst at Resource Informatics Group, you will be responsible for providing weekly, monthly, and annual reports for supply chain, trial balance and balance sheet.You will use Machine Learning in Python code within Power Platform to bring cross-sell analytics and customer insights.Your work will involve building Canvas web apps using...
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Customer Service Ambassador
4 weeks ago
Jersey City, New Jersey, United States NEH MARKETING INC Full timeCustomer Service Role OverviewAt NEH MARKETING INC, we are seeking a skilled Customer Service Representative to provide exceptional support to our valued customers. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to think critically in fast-paced environments.Key Responsibilities:Engaging Customer...
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Customer Service Representative
4 weeks ago
Jersey City, New Jersey, United States Hemant Jiwnani - State Farm Agent Full timeCustomer Service RepresentativeAre you looking for a career that combines customer service with sales? As a Customer Service Representative for Hemant Jiwnani - State Farm Agent, you will have the opportunity to work with customers to understand their insurance needs and provide solutions to meet those needs.Responsibilities: Establish customer relationships...
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Customer Service Liaison
1 week ago
Jersey City, New Jersey, United States Inkling Storm Design Full timeWe are seeking a highly skilled Customer Service Liaison to serve as the primary point of contact for our valued customers. This role requires a professional with excellent communication and interpersonal skills, who can provide top-notch assistance and ensure customer satisfaction at every interaction.The ideal candidate will be responsible for responding...
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Customer Service Representative
4 weeks ago
Jersey City, New Jersey, United States Net Commesh Full timeCustomer Service RepresentativeAt Net Commesh, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and offering product or service-related information. Key responsibilities include responding to customer inquiries,...