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Customer Service Team Lead

1 month ago

Burlington, Vermont, United States T.J. Maxx Full time
Customer Service Team Lead

At T.J. Maxx, we're looking for a Customer Service Team Lead to promote an excellent customer experience. Key responsibilities include overseeing a team of Associates, training and coaching on personalizing the customer experience, addressing customer concerns, and coordinating breaks. This role is ideal for someone who excels at building strong relationships and providing exceptional service.

Key Responsibilities:
Oversee a team of Associates at the front of store
Train and coach Associates on personalizing the customer experience
Address customer concerns and issues promptly
Coordinate breaks for all

What You'll Bring:
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong leadership and coaching skills

Why Join Us:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment