Content Strategist
6 days ago
We are seeking a highly skilled Content Strategist to lead our UX writing efforts and create engaging digital experiences for our customers.
As a key member of our Digital Customer Experience (DCE) Design team, you will be responsible for developing end-to-end content strategies that meet the needs of our business and customer goals.
The ideal candidate will have a strong background in UX writing, excellent written and verbal communication skills, and experience working with brand standards. They will also possess a proactive and solution-oriented mindset with strong attention to detail.
About the RoleIn this role, you will collaborate with product, technology, design, and research partners to create simple, elegant solutions to complex user problems. You will identify opportunities for research activities and leverage findings to optimize product design and development. Additionally, you will partner with designers to create user experience artifacts for web, mobile, and omni-channel experiences.
Key Responsibilities:
- Develop end-to-end content strategies that align with business and customer goals
- Collaborate with cross-functional teams to create user-centered solutions
- Leverage user insights and data to inform content decisions
- Create user experience artifacts, including journey maps, conceptual models, and wireframes
To be successful in this role, you will need:
- A minimum of 7 years' experience writing across digital channels and platforms
- Experience with UX writing required
- Excellent written and verbal communication skills
- Thorough knowledge of English language, grammar, spelling, punctuation, and usage
- Experience working with brand standards
- Proactive, solution-oriented mindset with strong attention to detail
We offer a competitive salary of $120,000 per year, along with a comprehensive benefits package and opportunities for professional growth and development.
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