Front Desk Agent

4 weeks ago


Santa Barbara, California, United States Palihouse Santa Barbara Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Palihouse Santa Barbara. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and maintaining a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Manage guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process
  • Provide personalized guest service, responding to guest inquiries and resolving any issues in a timely and professional manner
  • Collaborate with the sales and operations teams to ensure a smooth experience for all guests
  • Proactively identify guest needs and find ways to surprise and delight patrons
  • Maintain a keen eye for detail, ensuring the guest room and public areas are clean and well-maintained
Requirements
  • Minimum two years of experience within guest reception or a similar position, preferably in a luxury hotel setting
  • Fluency in English, both verbally and non-verbally
  • Excellent interpersonal, analytical, and organizational skills
  • Ability to input data and access information on the computer
  • Ability to work a flexible schedule and shifts, including weekends and holidays
What We Offer
  • A competitive compensation package, including medical, dental, vision, and life insurance
  • 401(k) retirement plan
  • Paid time off, holiday pay, and sick pay
  • Career advancement opportunities in a dynamic and growing company
  • Professional development and training to help you succeed in your role

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