Customer Service Representative

1 week ago


Camas, Washington, United States Global Medical Response Inc Full time
Job Summary

We are seeking a skilled Call Taker to join our team at Global Medical Response Inc. As a Call Taker, you will play a critical role in responding to non-emergency calls for the Ride to Care Program.

Key Responsibilities
  • Monitor and respond to calls and emails using established protocols to deliver excellent customer support to providers, facilities, and member representatives.
  • Schedule, assign, review, and route transportation requests using appropriate methods.
  • Clearly document communications following established protocols and processes, and properly identify and escalate issues as necessary.
  • Effectively communicate trip data, including confirmations, routing time, issues, and performance.
  • Work collaboratively and professionally with allied health and public safety personnel, as well as fellow coworkers.
  • Demonstrate organization, multitasking, and time management skills.
Requirements
  • Some work experience, preferably in a call center or customer service environment.

Global Medical Response Inc. is an Equal Opportunity Employer.



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