Front Desk Team Member

2 weeks ago


Tucumcari, New Mexico, United States Fairfield Inn & Suites, Tucumcari Full time
Company Overview:
As a leading hotel chain, Fairfield Inn & Suites prioritizes delivering exceptional guest experiences. Our commitment to excellence has earned us a reputation for outstanding service and warm hospitality.

Job Description:
We are seeking an enthusiastic Customer Service Representative to join our front desk team at the Fairfield Inn & Suites in Tucumcari. This role involves welcoming guests, managing accounts, answering inquiries, and resolving issues to ensure seamless stays.

Responsibilities:
• Respond to incoming calls and queries regarding room bookings, rates, amenities, available rooms, rewards programs, and special requests in a timely and professional manner.
    • Maintain accurate records of all hotel guest account information, ensuring confidentiality and precision.
    • Greet, check-in, and check-out guests upon arrival and departure, distributing keys and room assignments while recording credit card details securely.
    • Address customer complaints when necessary, demonstrating empathy and resolving issues efficiently.
    • Collaborate with housekeeping staff to ensure rooms are prepared for new guests, guaranteeing a smooth transition.

Required Skills and Qualifications:
• Authorized to work in the US or willing to relocate prior to hiring for consideration.
    • Exhibits impeccable interpersonal, time management, organizational, and customer service skills, consistently meeting expectations.
    • High school diploma, GED, or equivalent required.
    • Proficient in Microsoft Office and reservation management systems, with experience in similar roles preferred.
    • 1+ year of hotel industry experience or related job highly valued.
    • Proven ability to handle telephone calls and navigate stressful situations effectively.

Estimated Salary: $40,000-$55,000 per annum, depending on experience.

Bonus Information:
This position offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.

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