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Customer Service Representative

1 month ago

Pittsburgh, Pennsylvania, United States Massage Envy Full time

Overview:

We're seeking a skilled Customer Service Representative to join our team at Massage Envy Uptown Mt. Lebanon. As a key member of our team, you'll be responsible for providing exceptional customer service, promoting our wellness programs, and supporting clinic flow.

Perks and Pay:

  • Competitive base pay plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans for full-time employees
  • Matching 401(k)
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math and computer skills and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of total body care with a general knowledge of massage and skin care services

Salary: $15-$17 per hour