Customer Service Representative
3 days ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our dynamic team at USAble Life in Honolulu, Hawaii. As a key member of our customer-focused team, you will be responsible for providing exceptional service to our HMSA Dental members and dentists.
Key Responsibilities
- Demonstrate proficiency in our products and services to provide accurate information to customers
- Provide exceptional service by listening to and understanding customer needs and situations
- Exhibit HMSA Dentals commitment to providing peace of mind to dental providers and members
- Review and proficiently explain our products and services, coverage provisions, claims statuses, and claims decisions
- Navigate multiple systems to answer inquiries, troubleshoot claims, and investigate payment discrepancies
Requirements
- High school diploma or GED
- One year customer service experience or equivalent military experience
- Ability to listen to customers, probe for information, and understand underlying needs
- Strong troubleshooting and problem-solving skills
- Ability to work in multiple administrative systems to locate information, investigate, and resolve questions
What We Offer
- Pay starting at $18.50 per hour plus annual incentive of up to $2,000
- Great hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
- Some flexibility to work virtually within Honolulu for a highly-qualified candidate
- Company-paid hands-on training with company-provided equipment
- Career advancement opportunities
- Diverse, inclusive, and community-minded organization
- Team-oriented, collaborative group of peers
- Comprehensive benefits package including medical, dental, and vision coverage, flexible PTO, best-in-class 401(k) matching program with 100% vesting upon hire, and tuition reimbursement
About USAble Life
Voted as First Place Winner - Small Employer in Best Places to Work 2021 by Hawaii Business Magazine
Committed to delivering the best insurance products for our customers
Invested in the success of our team members
Engaged as a diverse group of individuals working together to go the extra mile
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