Event Planner and Customer Experience Specialist

7 days ago


Westlake, Ohio, United States Michael's Inc Full time

At Michaels Inc, we are seeking a highly skilled Event Planner and Customer Experience Specialist to join our team. In this role, you will be responsible for planning, coordinating, and facilitating events within our stores, ensuring a stress-free, fun, and engaging experience for guests. You will also deliver exceptional customer service by helping customers shop at our store and find what they're looking for.

The ideal candidate will have experience working with children and children's events, excellent people skills, and the ability to handle job stress effectively. They will also possess good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.

In this role, you will:

  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc., to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.

You will also be responsible for providing fast and friendly checkout experiences, helping customers shop and locate products, and promoting the benefits of our Rewards program and Private Label Credit Cards. Additionally, you will participate in truck unloads, stocking, and planogram processes, complete merchandise recovery and maintenance, and support shrink and safety programs.

The estimated salary for this position is around $35,000 - $45,000 per year, depending on location and experience. At Michaels Inc, we offer a range of benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts. If you are a motivated and organized individual who enjoys working with people, we encourage you to apply for this exciting opportunity.



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