Customer Service Liaison Specialist

1 day ago


Vienna, Virginia, United States Isabel Thao Nguyen - State Farm Agent Full time
Job Overview

As a Customer Relations Representative with Isabel Thao Nguyen - State Farm Agent, you will be responsible for delivering exceptional customer experiences that contribute to the growth and success of our insurance agency.

We are seeking a highly skilled and empathetic individual who can provide top-notch customer service, resolve inquiries efficiently, and work collaboratively with our team to exceed customer expectations.

About the Role

This is an excellent opportunity for a driven and sales-minded candidate to advance their career while making a meaningful impact on our customers' lives. You will have the chance to develop your skills, work in a dynamic environment, and take pride in knowing that you are part of a successful team.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate client records and update information as needed to ensure seamless communication.
  • Contribute to customer retention strategies by providing personalized support and addressing concerns promptly.
  • Collaborate with other departments to ensure customer satisfaction and achieve business objectives.
Requirements
  • Strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively.
  • Experience in customer service or a related field, preferably with a proven track record of success.
  • Able to work independently and as part of a team, with a focus on continuous learning and improvement.
Benefits and Opportunities
  • Competitive salary: $**45,000 - $60,000 per year**, depending on experience and performance.
  • Bonus opportunities based on individual and team performance.
  • Flexible schedule to accommodate varying needs and preferences.
  • Ongoing training and development programs to enhance skills and knowledge.
  • Paid time off to recharge and maintain a healthy work-life balance.


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