Customer Service Liaison Specialist
1 day ago
As a Customer Relations Representative with Isabel Thao Nguyen - State Farm Agent, you will be responsible for delivering exceptional customer experiences that contribute to the growth and success of our insurance agency.
We are seeking a highly skilled and empathetic individual who can provide top-notch customer service, resolve inquiries efficiently, and work collaboratively with our team to exceed customer expectations.
About the RoleThis is an excellent opportunity for a driven and sales-minded candidate to advance their career while making a meaningful impact on our customers' lives. You will have the chance to develop your skills, work in a dynamic environment, and take pride in knowing that you are part of a successful team.
Key Responsibilities- Manage customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate client records and update information as needed to ensure seamless communication.
- Contribute to customer retention strategies by providing personalized support and addressing concerns promptly.
- Collaborate with other departments to ensure customer satisfaction and achieve business objectives.
- Strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively.
- Experience in customer service or a related field, preferably with a proven track record of success.
- Able to work independently and as part of a team, with a focus on continuous learning and improvement.
- Competitive salary: $**45,000 - $60,000 per year**, depending on experience and performance.
- Bonus opportunities based on individual and team performance.
- Flexible schedule to accommodate varying needs and preferences.
- Ongoing training and development programs to enhance skills and knowledge.
- Paid time off to recharge and maintain a healthy work-life balance.
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Customer Service Liaison
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