Retail Sales Associate

7 days ago


Lakewood, California, United States JoAnn Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through product knowledge and innovative merchandising, and maintaining a high level of productivity and attention to detail.

Key Responsibilities
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
  • Stock shelves accurately according to planogram, maintain a high level of productivity, and close attention to detail.
  • Involve customers in store activities, drive sales through product knowledge, and build strong customer relationships.
  • Assist other team members with tasks, work with store management on projects, and assist with training new team members.
Requirements
  • High School Diploma, GED, or equivalent.
  • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Ability to work a varied schedule based on business needs.
  • Ability to lift, bend, and stand for long periods.
Physical Requirements
  • Stand during an entire shift.
  • Continuously walk around all areas of the store.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis.
  • Input data on computer keyboard and handheld units.


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