Technical API Engineer for Large-Scale Customer Service Platform

5 days ago


San Francisco, California, United States FrontApp Inc. Full time

At Front, we're building a platform that enables businesses to deliver exceptional customer service at scale. Our team is responsible for designing and developing the APIs that power dozens of partner integrations, thousands of custom workflows, and millions of API requests per day.

About the Role

We're looking for an experienced engineer to join our platform team. As a member of this team, you'll be responsible for building the next generation of our APIs and integration frameworks that our partner developers and customers rely on for everything from AI-powered chatbots to CRM integrations to automated message routing.

Your work will be at the foundation of our mission to empower businesses to provide tailor-made service at scale. You'll lead the design and development of frontend APIs, design build and own developer-friendly frameworks and documentation, and work closely with product managers designers technical partners and other engineers to conceptualize build and test new features.

The ideal candidate will have industry experience building fast reliable real-time web-based applications, fluency in a dynamic language like JavaScript Python Ruby or similar, and a strong understanding of API design.

You'll also need to be able to thrive in a dynamic fast-paced collaborative and high-growth environment. Bonus experience in API design and working with complex data models at scale is a plus.

What We Offer
  • A competitive salary estimated around $180,000-$250,000 depending on location and experience.
  • A chance to work on a large-scale customer service platform with a talented team of engineers.
  • Opportunities for growth and professional development.
  • A flexible and remote-friendly work environment.

Please note that we provide equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin age or disability.



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