Chief Store Operations and Culture Director
6 days ago
At Blank Street, we're revolutionizing the specialty coffee industry with our unique approach to quality and affordability. With shops across Brooklyn, Manhattan, Boston, DC, and London, we're on a mission to make great coffee an everyday ritual.
About UsWe believe in the power of great coffee to bring people together. Our team is passionate about creating an exceptional customer experience that's both memorable and repeatable. We're looking for a talented leader to join our team as a Chief Store Operations and Culture Director.
Job SummaryWe're seeking a highly motivated and experienced professional to lead our store operations and culture efforts. As a key member of our leadership team, you'll be responsible for driving business growth, developing high-performing teams, and fostering a positive company culture. This is an exciting opportunity to join a dynamic and rapidly growing organization.
Key Responsibilities:- Develop and execute strategies to drive business growth, improve sales performance, and enhance customer satisfaction
- Foster a positive and inclusive company culture that promotes teamwork, innovation, and accountability
- Lead and manage high-performing store operations teams, providing coaching, development, and support to ensure excellent customer service and operational efficiency
- Collaborate with cross-functional teams to develop and implement process improvements, ensuring seamless execution and continuous learning
- Maintain a deep understanding of our products, services, and brand identity, using this knowledge to inform business decisions and drive results
- 4+ years of experience in a leadership role, preferably in the retail or food service industry
- Proven track record of success in driving business growth, improving sales performance, and enhancing customer satisfaction
- Strong leadership and management skills, with the ability to inspire and motivate high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
- Demonstrated ability to work effectively in a fast-paced, dynamic environment, prioritizing tasks, managing multiple projects, and meeting deadlines
- Strong analytical and problem-solving skills, with the ability to collect and analyze data, identify trends, and make informed business decisions
- $55,000 - $65,000 annual salary + bonus potential
- Medical, dental, and vision coverage
- Paid sick time and paid time off + company holidays
- Bonus program and opportunities for career advancement
- A whole lot of Blank Street swag and coffee
Please note that this salary range is an estimate based on market conditions and may vary depending on individual qualifications and location.
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