Recovery Specialist
4 weeks ago
Job Summary:
The Recovery Coordinator position at Carle Health is a key role in ensuring accurate and timely refund posting and follow-up. As a liaison to external vendors, you will be responsible for coordinating recovery activities post payment of claims. Your attention to detail and organizational skills will be essential in maintaining accurate data in the refund tracking software system.
Key Responsibilities:
- Ensure accurate cash posting and cash control, balancing daily entries with deposits and securing funds.
- Perform timely follow-up on refund requests, working with providers and members on outstanding balances and providing necessary documentation.
- Respond to audit results and discuss disputes with the Recovery Manager.
- Assist in identifying trends based on refund receipt reasons and provide feedback to the Recovery Manager.
- Submit cases to external recovery agencies and serve as liaison for vendors performing Coordination of Benefits, Third Party Liability, and general claims overpayments.
- Complete various departmental reports and provide input on policy development and implementation.
Requirements:
- Three years of relevant experience in accounting, customer service, or collections.
- Clerical experience with word processing and spreadsheet skills at a moderate level.
- Strong organizational, human relations, and decision-making skills.
Carle Health is an Equal Opportunity Employer and participates in E-Verify. The COVID-19 vaccine is required for all new team members, with medical or religious exemptions permitted.
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