Hospitality Services Manager Position
19 hours ago
The Guest Services Manager will oversee the team members handling the information desk and valet within their hospital. This leadership role requires consistently excellent service to both internal and external customers. The manager works with other Department Heads to ensure that NorthShore policies and procedures are adhered to at all times.
Responsibilities:
- Responsible for providing consistently excellent service to both internal and external customers.
- Works with other Department Heads to ensure that NorthShore policies and procedures are adhered to at all times.
- Ensures that service issues within their areas of responsibility are recorded for tracking purposes.
- Develops and implements service recovery tools and strategies.
Requirements:
- Bachelors Degree in Hospitality required.
- 5+ Years of work experience within a high-volume customer service field required.
- Strongly prefer full-service hospitality background.
- Experience in a health care environment is an advantage.
- Excellent interpersonal, listening, writing, communication, and computer skills required.
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