Senior Customer Service Operations Manager

6 days ago


Savannah, Georgia, United States MCI Careers Full time
About the Role

We are seeking an experienced Senior Customer Service Operations Manager to join our team at MCI Careers. This is a challenging and rewarding role that will provide you with opportunities for growth and development.

Job Summary

The Senior Customer Service Operations Manager will be responsible for leading a team of customer service representatives in providing exceptional service to our clients. You will be responsible for ensuring that all customer interactions are handled in a timely and professional manner, and that customer satisfaction is consistently high.

Key Responsibilities
  • Lead a team of customer service representatives in providing exceptional service to clients
  • Ensure that all customer interactions are handled in a timely and professional manner
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement process improvements to enhance customer satisfaction and experience
  • Collaborate with other departments to ensure seamless integration of services
  • Recruit, train, and develop customer service representatives to achieve business objectives
Requirements
  • Minimum 3 years' experience in customer service operations management
  • Proven track record of achieving customer satisfaction targets
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively
Benefits
  • Competitive salary: $83,000 - $110,000 per year
  • Bonus structure based on performance
  • Comprehensive benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Ongoing training and development opportunities


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