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Centralized Call Center Associate III

1 month ago

New Port Richey, Florida, United States MultiCare Health System, Inc. Full time
Job Summary

We are seeking a highly skilled Centralized Call Center Associate III to join our team at MultiCare Health System, Inc. This role requires exceptional customer service and time management skills, as well as the ability to communicate effectively with a diverse age and ethnic population.

Key Responsibilities
  • Answer incoming phone calls and make outbound calls to parents, family members, or physicians' offices regarding escalated health issues for complex clinics and/or pediatric patients.
  • Schedule appointments, tests, and procedures using an electronic scheduling system (Epic) in adherence with varying and often dissimilar practice protocols for numerous specialty clinics.
  • Review referral information to ensure completeness, raise vital questions and problems with clinic management, clarify and/or collect any missing information, and follow up with the clinic to coordinate the schedules of providers, nurses, examination rooms, and equipment.
  • Support team leads by responding to questions and providing additional training for other advocates.
Requirements
  • Minimum three (3) years of experience working directly with customers or patients.
  • OR minimum six (6) months achieving call center metrics as a Call Center Associate II.
  • Healthcare and Epic experience.
Why Join Our Team?

At MultiCare Health System, Inc., we value our employees and strive to create a true sense of belonging for all our caregivers. We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve. We offer a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off.

We are a market leader in Washington state, with a reputation for excellence in patient care and innovative research. Our employees enjoy a dynamic and supportive work environment, with opportunities for growth and development. We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all.