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Restaurant Operations Manager

1 month ago

San Diego, California, United States Smashburger Full time
Job Description

At Smashburger, we're committed to serving better burgers and providing an exceptional guest experience. As a Restaurant General Manager, you'll play a key role in leading our team to achieve this goal. Your primary responsibility will be to manage the performance of multiple Restaurant Managers, Shift Leaders, and employees, ensuring that our restaurant is always staffed adequately and that our guests receive the best possible service.

Key Responsibilities:
  • Manage the performance of multiple Restaurant Managers, Shift Leaders, and employees
  • Ensure that our restaurant is always staffed adequately
  • Develop future leaders for the company
  • Manage the effectiveness of people-focused processes and systems
  • Provide initial and ongoing training to all employees within the unit
  • Reward and recognize employee performance that exceeds company standards
  • Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
  • Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the unit
  • Resolve all employee relations issues with the assistance of the DO/SDO and HRBP
  • Manage with integrity the daily completion of operational checklists to include line checks and uniform standards, opening/closing checklists, safe and deposit logs, and FSC operational standards
  • Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through the use of Medallia
  • Ensure all food safety standards are followed and in compliance with all local health departments
  • Exemplify guest service on each shift of the day and communicate SIZZLE service standards to the employees
  • Manage the successful onboarding and training for all new employees
  • Facilitate routine management communication
  • Manage the business spends through allocations and usage of company declining budget
  • Manage COGS through PAR ordering management, inventory, and FIFO reporting
  • Manage spending in accounts cleaning, small wares, and operating costs
  • Follow and ensure company cash policies to ensure minimal losses through theft or shortages
  • Build sales through community involvement and improvement of FSC operations within the unit
  • Manage labor cost through effective wages within the hourly minimums in accordance with state laws
  • Participate in P&L reviews with SDO and DO
  • Build schedules based on company forecast tool and allowed labor percentages, while reacting daily to sales trends and reducing labor scheduled when needed
  • Manage local store marketing programs as assigned

Requirements:
  • 1-2 years of Restaurant General Manager experience in restaurants
  • Flexible to work nights, weekends, and holidays
  • Follow Smashburger uniform standards
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Must successfully complete Smashburger training program
  • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front-line employees, and corporate support teams
  • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
  • Excellent attention to detail
  • Proven time management, consistency, and organizational skills
  • Highly motivated, self-directed, and results-driven
  • Physical ability to stand for extended periods of time and to move and lift boxes of food/supplies up to 50 lbs.
  • Ability to work in high and low temperatures