Optical Retail Leader
6 days ago
The Optical Retail Leader position at EssilorLuxottica represents a unique opportunity to excel in the field of vision care. Located in Phoenix, this role demands strong leadership skills, retail acumen, and an ability to drive sales and profitability.
Salary$65,000 - $80,000 per year, depending on experience and qualifications.
About the JobIn this key management role, you will act as a leader in absence of or in support of the Store Manager, driving business growth and excellence within the marketplace and LensCrafters organization. As a representative of LensCrafters, you will ensure exceptional customer experiences and deliver key performance metrics.
Main Responsibilities- Deliver quality and improvement to exceed all key performance indicators (KPIs):
- Comp Sales, % Sales to Plan;
- Conversion & Customer Count, Comp Growth;
- Increased Traffic;
- Store Operating Profitability;
- Continuity of Care, Exam Growth & Retention Goals;
- Net Promoter Score;
- Current year objectives;
- Strong understanding of retail business translating to positive sales, business results, and understanding the market and competitors.
- Supports store business plans to maximize sales and profit.
- Partner with store manager to lead and develop team.
- Delivers clear, constructive, timely feedback and partners with Store Manager on development.
- Executes visual directives and maintains store appearance.
- Maintains positive working relationship with doctors.
- Promotes team compliance to all policies.
- Performs administrative duties.
- Works a flexible schedule, including nights and weekends.
To succeed in this role, you must have:
- High School graduate or equivalent;
- 1+ year(s) management/supervisory experience with direct reports;
- Knowledge of retail operations, processes, and policies;
- Strong basic math skills;
- Familiarity with cash register, computers, and calculators;
- Must have a strong command of the English language for all written correspondence and oral communication;
- Strong communicator and listener;
- Demonstrated high-level of selling skills;
- Proven ability to problem solve;
Additional qualifications that make you stand out include:
- College degree or equivalent;
- Previous experience in leadership position within retail and customer service industry;
- Knowledge of basic optics;
- Knowledge of current store merchandise;
- State licensure (if applicable) and/or ABO Certification in non-licensed states;
- Brand Final Inspector Certification;
- Brand Quality, Fitting & Adjusting Program;
Earn a competitive salary, plus bonus and commission opportunities. Enjoy a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts.
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