Optical Retail Leader

6 days ago


Phoenix, Arizona, United States EssilorLuxottica Full time

The Optical Retail Leader position at EssilorLuxottica represents a unique opportunity to excel in the field of vision care. Located in Phoenix, this role demands strong leadership skills, retail acumen, and an ability to drive sales and profitability.

Salary

$65,000 - $80,000 per year, depending on experience and qualifications.

About the Job

In this key management role, you will act as a leader in absence of or in support of the Store Manager, driving business growth and excellence within the marketplace and LensCrafters organization. As a representative of LensCrafters, you will ensure exceptional customer experiences and deliver key performance metrics.

Main Responsibilities
  • Deliver quality and improvement to exceed all key performance indicators (KPIs):
    • Comp Sales, % Sales to Plan;
    • Conversion & Customer Count, Comp Growth;
    • Increased Traffic;
    • Store Operating Profitability;
    • Continuity of Care, Exam Growth & Retention Goals;
    • Net Promoter Score;
    • Current year objectives;
  • Strong understanding of retail business translating to positive sales, business results, and understanding the market and competitors.
  • Supports store business plans to maximize sales and profit.
  • Partner with store manager to lead and develop team.
  • Delivers clear, constructive, timely feedback and partners with Store Manager on development.
  • Executes visual directives and maintains store appearance.
  • Maintains positive working relationship with doctors.
  • Promotes team compliance to all policies.
  • Performs administrative duties.
  • Works a flexible schedule, including nights and weekends.
Requirements

To succeed in this role, you must have:

  • High School graduate or equivalent;
  • 1+ year(s) management/supervisory experience with direct reports;
  • Knowledge of retail operations, processes, and policies;
  • Strong basic math skills;
  • Familiarity with cash register, computers, and calculators;
  • Must have a strong command of the English language for all written correspondence and oral communication;
  • Strong communicator and listener;
  • Demonstrated high-level of selling skills;
  • Proven ability to problem solve;
Preferred Qualifications

Additional qualifications that make you stand out include:

  • College degree or equivalent;
  • Previous experience in leadership position within retail and customer service industry;
  • Knowledge of basic optics;
  • Knowledge of current store merchandise;
  • State licensure (if applicable) and/or ABO Certification in non-licensed states;
  • Brand Final Inspector Certification;
  • Brand Quality, Fitting & Adjusting Program;
Benefits

Earn a competitive salary, plus bonus and commission opportunities. Enjoy a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts.



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