Shift Leader

7 days ago

Worcester, Massachusetts, United States South Middlesex Opportu Full time

We are seeking a highly skilled and experienced Shift Leader to join our team at South Middlesex Opportunities. This role offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and want to make a difference in the lives of others.

Salary: $45,000 - $55,000 per year

About the Role:

The Shift Leader will be responsible for overseeing the coordination of all activities within the Assessment Beds Program during their shift. This includes engaging with clients, managing crises, modeling appropriate client/staff interactions, ensuring consistency in program implementation, and maintaining the safety of clients and staff.

Key Responsibilities:

  • Effectively manage on-duty staff to ensure a safe and respectful atmosphere within the program environment.
  • Ensure that all necessary tasks are carried out on each shift to support effective program operations, including safety and security protocols, meals, client storage, and access to belongings.
  • Take an active and participatory role in relating to clients throughout the shift in a respectful and dignified manner.
  • Maintain the cleanliness and safety of the facility, including light cleaning duties.
  • Assist in the referral process by completing screening intakes as assigned by the Triage Supervisor.
  • Provide assistance in making and monitoring referrals as assigned.
  • Maintain appropriate logs and records as required by program operating protocols.
  • Participate in data entry to ensure full MHIS compliance as assigned.
  • Ensure compliance with federal, state, and local laws, as well as funding requirements.
  • Provide transportation to clients to and from appointments, as requested by the Program Director.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
  • Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.
  • Other duties as assigned.

Knowledge and Skill Requirements:

  • High School Diploma or equivalent experience required.
  • Team-oriented.
  • Sensitivity to homeless population.
  • Ability to interact with individuals at all levels, including clients, staff, and external service providers.
  • Valid driver's license, reliable transportation, and ability to meet insurance standards.

Organizational Relationship: The Shift Leader will report directly to the Triage Services Supervisor. There are no direct reports for this position; however, the Shift Leader may have up to 3 temporary staff per shift under their supervision.

Physical Requirements: Ability to lift up to 10 pounds. Ability to drive. Ability to walk. Ability to bend over.

Working Conditions: Light travel within the general Worcester area is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

About Us: We are an equal opportunity employer committed to diversity in the workplace.

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