Information Desk Associate

1 week ago

Boston, Massachusetts, United States Massachusetts General Hospital Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Information Desk Associate at Massachusetts General Hospital. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.

Key Responsibilities
  • Greets and Welcomes: Greet patients, visitors, and staff with a pleasant smile and eye contact, acknowledging their presence and making them feel valued.
  • Provides Assistance: Offer assistance and respond accurately and completely to all requests in a timely and compassionate manner, providing escort services and directing patients and visitors to medical, business, or services appointments.
  • Answers Telephone: Answer telephone calls, providing accurate and clear information and directions to callers.
  • Utilizes Technology: Utilize computerized information systems to access patient and employee information, ensuring seamless arrivals and discharges of patients.
  • Supervises and Coaches: Supervise and offer coaching in customer service to volunteers and colleagues, promoting a culture of excellence.
  • Maintains a Safe Environment: Monitor the environment closely and continuously for lost patients and visitors, helping to maintain a welcoming, clean, and safe environment.
  • Receives and Processes Envelopes: Receive envelopes and packages at the Main Information Desk, maintaining a log and ensuring quick pick-up by hospital staff.
  • Assists with Special Projects: Assist with special projects as needed, contributing to the overall success of the department.
Requirements
  • Customer Service Experience: A minimum of 5 years' work experience in a customer service-focused role, with a proven track record of delivering exceptional service.
  • Communication Skills: Exceptional communication skills, including the ability to speak articulately, maintain eye contact, and listen carefully.
  • Computer Skills: Exceptional computer skills, with the ability to utilize technology to access patient and employee information.
  • Language Skills: Conversational language skills in a second language are preferred.
  • Healthcare Experience: Experience in a healthcare setting is desirable.
  • Knowledge of Boston Area Services: Knowledge of Boston area services is desirable.
Working Conditions
  • Fast-Paced Environment: Work in a fast-paced environment with a high volume of service requests and repetitive requests for information.
  • Physical Demands: Stand for long periods of time, push patients in wheelchairs, and maintain a safe and welcoming environment.

  • Information Desk Associate

    7 days ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as an Information Desk Associate at Massachusetts General Hospital. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.Key...

  • Information Desk Associate

    7 days ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as an Information Desk Associate at Massachusetts General Hospital. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.Key...

  • Front Desk Associate

    5 days ago

    Boston, Massachusetts, United States Compass Group USA Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Associate to join our team at Restaurant Associates. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring all necessary...

  • Evening Front Desk Associate

    2 days ago

    Boston, Massachusetts, United States The Farrington Inn Full time

    Hotel Front Desk Staff PositionWe are seeking a reliable and energetic individual to join our team at The Farrington Inn as a front desk staff member. This role involves providing exceptional customer service, maintaining the cleanliness and organization of the hotel, and assisting with various tasks as needed.Key Responsibilities:Provide friendly and...

  • Front Desk Representative

    5 days ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Club Quarters. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide professional and...

  • Front Desk Representative

    4 days ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a positive and upbeat personality, with a strong focus on delivering outstanding customer service.Key Responsibilities:Register guests and...

  • Front Desk Representative

    3 days ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Front Desk Representative

    7 days ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences for our guests. At IHG, we're committed to creating a culture of warmth, inclusivity, and respect for all our colleagues and guests.Job SummaryWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at InterContinental Boston....

  • Front Desk Representative

    4 days ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences for our guests. At IHG, we're committed to creating a culture of warmth, inclusivity, and respect for all our colleagues and guests.Job SummaryWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at InterContinental Boston....

  • Front Desk Agent

    7 days ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Responsibilities:Greet guests warmly and efficiently,...

  • Front Desk Coordinator

    18 hours ago

    Boston, Massachusetts, United States Atlantic Group Full time

    Front Desk ReceptionistWe are seeking a highly skilled and professional Front Desk Receptionist to provide exceptional customer service and support to our clients and visitors.Key Responsibilities: Greet and welcome clients and visitors with a warm and friendly demeanor, creating a positive first impression for our company. Answer phone calls, take messages,...

  • Information and Referral Coordinator

    3 days ago

    Boston, Massachusetts, United States Action for Boston Community Development, Inc., (ABCD) Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Information and Referral Specialist to join our team at Action for Boston Community Development, Inc., (ABCD). As the first point of contact for customers and visitors, you will play a critical role in providing exceptional service and ensuring a positive experience for all individuals who...

  • Front Desk Agent

    3 days ago

    Boston, Massachusetts, United States HEI Hotels and Resorts Full time

    About UsWe are a full-service luxury hotel committed to delivering exceptional guest experiences. Our goal is to create a welcoming environment where every guest feels valued and cared for.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing...

  • Front Desk Agent

    4 days ago

    Boston, Massachusetts, United States HEI Hotels and Resorts Full time

    About UsWe are a full-service luxury hotel committed to delivering exceptional guest experiences. Our goal is to create a welcoming environment where every guest feels valued and cared for.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing...

  • Front Desk Coordinator

    18 hours ago

    Boston, Massachusetts, United States METRO PHYSICAL & AQUATIC THERAPY Full time

    Job SummaryMetro Physical & Aquatic Therapy is seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing patient records, and ensuring the smooth operation of our front desk.Key ResponsibilitiesWelcoming...

  • Concierge Associate

    2 weeks ago

    Boston, Massachusetts, United States Barkan Management Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team at Barkan Management Company. The successful candidate will be responsible for providing exceptional customer service to our residents, ensuring a secure and welcoming environment, and maintaining the highest standards of professionalism.Key ResponsibilitiesCustomer...

  • Service Desk Support Specialist

    7 days ago

    Boston, Massachusetts, United States GovCIO Full time

    Job SummaryWe are seeking a highly skilled Service Desk Administrator to provide exceptional user support and customer service to our government customers. As a key member of our team, you will be responsible for troubleshooting problems, advising on the appropriate action, and escalating tier 2 and tier 3 issues to supervisor and/or technical lead.Key...

  • Technical Support Associate I

    3 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    User Support Specialist IThe User Support Specialist plays a crucial role in delivering technical assistance to students, faculty, and staff regarding desktop and laptop systems, printers, classroom audiovisual technology, and laboratory resources. This position encompasses the installation, repair, and upkeep of software and hardware tailored to the...

  • Information Security Risk Specialist

    3 weeks ago

    Boston, Massachusetts, United States Finance Full time

    Exciting Opportunity for Information Security Risk Specialist - Technology Risk ManagementAbout the Company:We are a prominent Financial Institution in search of a skilled Information Security Risk Specialist to become a part of our Technology Risk Management team. Our commitment lies in prioritizing the interests of our clients, employees, communities, and...

  • Front Desk Agent

    12 hours ago

    Boston, Massachusetts, United States HEI Hotels and Resorts Full time

    About UsWe are a full-service luxury hotel committed to delivering exceptional guest experiences and fostering a positive work environment for our associates.We take pride in being named Conde Nast Readers #1 Hotel in Boston and #19 in the world, and we strive to maintain the highest standards of service and excellence in everything we do.Our associates are...