Customer Support Expert

1 day ago


Coppell, Texas, United States Yooz Full time
About Yooz

We are a leading provider of innovative accounting and invoicing solutions, serving over 200,000 users worldwide. Our mission is to empower businesses with cutting-edge technology, enabling them to streamline their financial processes and achieve success.

Job Overview

We are currently seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Support division, you will be responsible for delivering exceptional support to our clients, ensuring their satisfaction and loyalty.

Responsibilities
  • Provide top-notch functional support to our clients, addressing their inquiries and resolving issues in a timely and effective manner.
  • Analyze and document customer requests, working closely with internal teams to ensure seamless issue resolution.
  • Collaborate with our Sales, Project, R&D, and IT teams to provide comprehensive support and drive customer success.
  • Assist clients in configuring and utilizing our software's features, providing personalized guidance and training as needed.
  • Contribute to the continuous improvement of our solution by gathering feedback and suggestions from clients, helping us to refine and enhance our products.
  • Promote customer satisfaction, retention, and advocacy across all assigned accounts.
Requirements
  • You hold a degree in accounting or have equivalent professional experience as an accountant.
  • You possess in-depth knowledge of the Expert-Accountant ecosystem, including invoice dematerialization software and accounting ERPs such as Sage (Intact), Netsuite, QBD/QBO, CDK, Microsoft GP, etc.
  • You excel in communication, interacting with customers in a clear, professional, and courteous manner.
  • You demonstrate strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • You share our passion for delivering exceptional customer experiences and driving business growth through customer satisfaction.
Benefits

We offer a competitive salary, ranging from $60,000 to $80,000 per year, depending on your level of experience. Our benefits package includes:

  • A generous paid time off policy, offering multiple holidays and flexible vacation days.
  • Multiple health, dental, and vision insurance options for you and your family, starting from your first full month of employment.
  • A 401(k) plan with employer matching, helping you build a secure financial future.
  • Group life insurance, short-term, and long-term disability coverage, providing peace of mind and security.
  • Maternal, paternal, and illness leave policies, supporting your well-being and work-life balance.
  • The 'Yooz Achievers Klub' trip, rewarding your hard work and dedication.
  • Additional perks, including free workout classes, bi-monthly happy hours, monthly lunches, employee discounts, Yooz Cares Day, and pet insurance.

Join our dynamic team at Yooz and embark on a fulfilling career journey, shaping the future of accounting and invoicing solutions.



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