Commercial Parts Specialist

4 weeks ago

Denver, Colorado, United States Advanced Auto Parts Full time
Job Description

As a Commercial Parts Pro at Advanced Auto Parts, you will play a key role in driving profitable growth of our commercial business through customer retention and acquisition. You will partner with our General Manager to manage Team Members and provide expert knowledge of automotive systems and parts. Your ability to source from multiple places, including special order, FDO, and second source, will be essential in meeting customer needs. Additionally, you will be responsible for dispatching drivers to ensure timely and accurate delivery of parts.

Primary Responsibilities
  1. Maintain strong relationships with commercial customers to ensure their needs are met.
  2. Provide exceptional customer service by offering GAS2 selling experience to commercial customers.
  3. Achieve personal and store sales goals and service objectives.
  4. Provide day-to-day supervisory support to Team Members.
  5. Collaborate with the General Manager to coach and develop Team Members.
  6. Dispatch drivers to ensure delivery standards are met.
  7. Maintain commercial stocking programs.
  8. Build and maintain a network of second source suppliers.
Secondary Responsibilities
  1. Maintain core bank and commercial returns.
  2. Maintain commercial credit accounts.
  3. Partner with the General Manager to ensure proper driver coverage.
Success Factors
  1. Effective communication skills.
  2. Ability to locate and stock parts efficiently.
  3. Safety knowledge and skills.
  4. Operating inventory systems and store equipment.
  5. Parts and automotive system knowledge and skills.
  6. Operating POS and Parts lookup systems.
  7. ASE P2 certification or equivalent.
  8. Ability to source from multiple places.
  9. Advanced selling skills for commercial customers.
  10. Ability to multi-task and remain organized.
  11. Effective communication, listening, and problem-solving skills.
Essential Job Skills
  1. Working knowledge of automotive systems and diagnostic ability.
  2. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
  3. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.
  4. Understand and execute instructions furnished in written, oral, or diagram form.
  5. Successfully complete the Parts Knowledge Assessment.
  6. Use basic math accurately.
  7. Use Microsoft software effectively.
  8. Strong organizational skills.
  9. Understand Commercial profitability concepts.
  10. Ability to work an assortment of days, evenings, and weekends as needed.
Prior Experience
  1. A minimum of 3 years of prior automotive parts experience preferred.
  2. Proven sales ability with past experience in fulfillment of customer transactions.
  3. Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals.
Education

High school diploma or general education degree (GED).

Certificates, Licenses, Registrations

ASE certification preferred, but not required.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

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