Local Connection Representative
3 days ago
At Windstream, we connect people in a world of infinite possibilities.
Salary & BenefitsWe offer a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. Our comprehensive benefits package includes medical, dental, and vision insurance plans, 401K plan, health and flexible savings account, life and AD&D insurance plans, educational assistance plan, and more.
Job DescriptionWe are seeking a Local Connection Consultant to join our team. As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media, or face-to-face, always promoting and representing the Kinetic brand with utmost professionalism.
Responsibilities:- Handle local customer service inquiries.
- Engage in both inbound and outbound sales activities.
- Generate referrals for new sales and upgrades through engagement with operations and techs.
- Provide support for field operations and assist with customer issues and escalations.
- Assist in promoting local events and represent Kinetic at community and selling events.
- Collaborate with other Windstream sales teams as needed.
- Experience in sales, customer service, retail, local marketing, telecommunications, or hospitality.
- Intermediate experience using Microsoft Office or other professional software.
- Ability to meet and exceed sales targets in a commission-based environment.
- A professional attitude along with a confident and outgoing personality.
- Ability to work effectively with cross-functional teams to meet a common goal.
- Proficient and professional verbal and written communication skills.
- Ability to build rapport quickly and successfully with a wide range of customers.
- Experience problem solving quickly and decisively.
- Ability to use diplomacy when working with challenging or demanding customers.
- High School Degree or GED equivalent.
- Valid Driver's License.
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