Weekend Intake Coordinator

1 month ago


Titusville, Florida, United States Hospice and Francis Full time
Job Summary

The Weekend Intake Coordinator is a critical role at Hospice and Francis, responsible for processing all incoming patient referrals. This position requires excellent communication and organizational skills, as well as the ability to work collaboratively with healthcare professionals.

Key Responsibilities
  • Manage referrals throughout the intake process, including retrieving referrals from the fax server or triage calls.
  • Ensure initial certification of terminal illness (CTI) forms are sent to physicians, track receipt, and process forms according to state and federal regulations.
  • Work with the clinical department to provide continuity of information for patients and staff.
  • Upload admissions documentation into the electronic medical record.
  • Process financial and demographic information through Medicare and Medicaid systems to determine eligibility and document information correctly.
  • Create accurate admission paperwork for the admission nurse or patient.
  • Follow up on pending referrals, non-admits, and discharges.
Secondary Responsibilities
  • Assist with incoming and outbound phone calls, handling each call with high-level customer service and professionalism.
  • Communicate with patients, families, referral sources, and other SFR departments to support patient care needs.

This is a full-time position requiring weekends and flexible scheduling. A high school diploma is required, with a college degree preferred. Excellent oral and written communication, clinical, and administrative skills are essential for success in this role.



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