Senior CX Architect

1 month ago

Topeka, Kansas, United States Beacon Hill Staffing Group Full time

Job Summary:

We are seeking a Senior CX Architect to join our team at Beacon Hill Technologies. As a key member of our customer experience team, you will be responsible for designing and implementing customer-facing experiences that meet the needs of our clients and customers.

Key Responsibilities:

  • Develop and maintain our customer experience vision and translate it into action through epics, stories, technical requirements, and interaction models.
  • Lead efforts in leveraging service blueprinting methodology to bridge the gap between frontstage experiences and backstage people, processes, and technology capabilities.
  • Create and maintain experience opportunities that create a distinctive, brand-supporting Citizens Customer Experience.
  • Develop north-star visions and customer stories from the future and assist in building agile roadmaps to achieve this future.
  • Provide input and participate in customer research and customer validation processes to identify customer workflow and unmet needs.
  • Work alongside agile leaders to help define and create missions and success metrics.
  • Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture.
  • Facilitate ideation, synthesis, and design activities with business partners, technical architects, customers, and designers to transform ideas and concepts into artifacts, prototypes, and high-fidelity designs.

Requirements:

  • Hands-on technical and process improvement experience.
  • Knowledge of service design, process engineering, customer experience design, and user experience.
  • Understanding and curiosity of end users and their processes.

About Us:

Beacon Hill Technologies is a premier National Information Technology Staffing Group that provides world-class technology talent across all industries utilizing a complete suite of staffing services.

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