Senior Training Program Manager
5 days ago
We are seeking an experienced Project Manager to create a cutting-edge, high-caliber training program for field service Technicians. This program will be the first and most important experience that new and existing technicians have with Carrier.
Key Responsibilities:- Define core deliverables, scale, and scope of a new technician academy leveraging the outcome of a recent corporate-wide process improvement event. The academy includes training and external partnerships to provide a candidate pipeline for our key locations.
- Create and maintain the full project plan(s) including key milestones, identifying interdependencies, and ensuring potential risks are identified.
- Clearly identify resource requirements, including staffing, funding, digital technology, target locations, best practices, and partnership programs.
- Secure leadership buy-in on all aspects of the plan.
- Lead the implementation of the project plan(s), ensuring on-time completion of all milestones and deliverables.
- Prepare and present project updates to senior management and stakeholders, highlighting progress, risk, and status on key deliverables.
- Maintain clear and consistent communication with stakeholders, providing regular updates on project status.
- Align closely with training staff to ensure training content and resources are sustainable.
- Bring-in expertise to ensure the technician academy is cutting-edge, digitally enabled and optimized to deliver maximum value.
- Post-implementation, program manage external partnership programs and technician early career development.
- Bachelor's Degree
- Minimum of 7 years' experience in Program or Project Management or Operations or Strategic Operations or Business Transformation
- Expert to mastery knowledge obtained through advanced education, combined with experience
- Proven experience as a Project Manager
- Proficiency in project management methodologies, tools, and software (e.g., Monday.com, Microsoft Project)
- Knowledge of training, learning and development
- Aplied experience in field service
- Excellent organizational and multitasking skills.
- Proficient at storytelling and presentations to an executive audience
- Strategic thinking and problem-solving abilities
- Demonstrated ability to assess complex business issues and drive improvement
- Engage at all levels of the organization, tactical and strategic
Carrier offers a competitive salary range of $109,456 - $191,938 Annually.
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