Senior Training Program Manager

5 days ago


Charlotte, North Carolina, United States Carrier Full time
About This Role

We are seeking an experienced Project Manager to create a cutting-edge, high-caliber training program for field service Technicians. This program will be the first and most important experience that new and existing technicians have with Carrier.

Key Responsibilities:
  • Define core deliverables, scale, and scope of a new technician academy leveraging the outcome of a recent corporate-wide process improvement event. The academy includes training and external partnerships to provide a candidate pipeline for our key locations.
  • Create and maintain the full project plan(s) including key milestones, identifying interdependencies, and ensuring potential risks are identified.
  • Clearly identify resource requirements, including staffing, funding, digital technology, target locations, best practices, and partnership programs.
  • Secure leadership buy-in on all aspects of the plan.
  • Lead the implementation of the project plan(s), ensuring on-time completion of all milestones and deliverables.
  • Prepare and present project updates to senior management and stakeholders, highlighting progress, risk, and status on key deliverables.
  • Maintain clear and consistent communication with stakeholders, providing regular updates on project status.
  • Align closely with training staff to ensure training content and resources are sustainable.
  • Bring-in expertise to ensure the technician academy is cutting-edge, digitally enabled and optimized to deliver maximum value.
  • Post-implementation, program manage external partnership programs and technician early career development.
Requirements:
  • Bachelor's Degree
  • Minimum of 7 years' experience in Program or Project Management or Operations or Strategic Operations or Business Transformation
  • Expert to mastery knowledge obtained through advanced education, combined with experience
  • Proven experience as a Project Manager
  • Proficiency in project management methodologies, tools, and software (e.g., Monday.com, Microsoft Project)
  • Knowledge of training, learning and development
  • Aplied experience in field service
  • Excellent organizational and multitasking skills.
  • Proficient at storytelling and presentations to an executive audience
  • Strategic thinking and problem-solving abilities
  • Demonstrated ability to assess complex business issues and drive improvement
  • Engage at all levels of the organization, tactical and strategic

Carrier offers a competitive salary range of $109,456 - $191,938 Annually.



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