Customer Service Representative

4 weeks ago


Florence, Kentucky, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Help customers locate products, answer questions, and provide solutions to meet their needs
  • Process transactions accurately and efficiently, ensuring a smooth checkout experience
  • Engage customers on our rewards program and private label credit cards, and assist with enrollments
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised store
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return and go back process
  • Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, and carrying
  • Ability to access high shelves by ladder or similar equipment, and lift heavy boxes
What We Offer

Michaels is committed to providing a positive and inclusive work environment, offering opportunities for personal and professional growth, and fostering a culture of creativity and innovation. As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and the chance to make a real difference in the lives of our customers.

Michaels is an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workplace where everyone has a seat at the craft table. We are committed to providing reasonable accommodations for individuals with disabilities and encourage all qualified candidates to apply.



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